Safety and Well-Being Promise

Northwood Hospitality's "Safety and Well-Being Promise" builds upon The London West Hollywood's already high standards where the highest-grade cleaning products and enhanced safety protocols are currently in place. The goal with the Safety and Well-Being Promise is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority. The Safety and Well-Being Promise focuses on three key pillars: Prevention. Cleanliness. Reducing Contact. During your stay, you will notice these safety procedures throughout our entire hotel  – public areas, guest rooms, restaurants, bars and outlets.


Masks & Gloves

  • Team members will wear masks & gloves for safety and prevention. In accordance with local regulations a mask or face covering may be required in all public spaces for all guests. 

Temperature Checks

  • As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers.

Plexi-Shield Protective Screens

  • Shield protectors have been added to applicable areas including front desk stations, reception desks, host stands and retail outlets.

Social Distancing

  • Team members are hotels will follow and enforce social distancing policies and procedures.
  • Additional signage across hotels will remind guest and team members of practicing social distancing.
  • Common areas have been re-arranged to follow adequate social distancing practices.
  • Restaurants and bars seating have also been re-arranged to follow social distancing guidelines.


Disinfecting & Sanitation Technology

  • Antimicrobial fogging sanitizing & cleaning system will be used in all guest rooms, common areas including elevators, meeting areas, pool, bathrooms, retail, fitness center and F&B outlets.
  • UV light cleaning technology will be used to sanitize all room keys, key card packets and credit cards.

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers have been added around the hotel (indoor & outdoor) and the back of house.

Sanitizing Wipes in All Guest Rooms

  • All guest rooms will provide individual packet(s) of sanitizing wipes as an additional amenity.

Housekeeping Services

  • Housekeeping services will only be provided upon request; additional towels and amenities are also available upon request.

Clean & Clean More

  • Additional guest room sanitation and cleaning procedures are also being applied to cleanliness guidelines.
  • Hotel have increased the frequency of cleaning public areas including but not limited to high traffic and touch areas.


Guest Rooms

  • All non-essential items have been removed from guest rooms including but not limited to decorative pillows, magazines, compendiums, pens, paper, etc.
  • Glassware has been replaced with disposable & sealed paper cups.
  • Turndown service will not be offered.

Food & Beverage

  • Hotels may offer food & beverage options solely as “to-go” style based on local ordinances. 
  • Where possible menus will be displayed on guest-room TV’s along with website. Disposable menus are available for all outlets and in-room dining.
  • All food handling personnel will wear gloves, masks and shields.

Touchless Dispensers – Soap and Paper Towels in Restrooms

  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms.

Additional Guidelines Include

  • No kids activities/kids camp offered
  • Group fitness classes may not be offered and/or limited based on local governance

For more information about your visit, please contact us by phone: 866-282-4560 or email