ADA-Compliance

OUR COMMITMENT TO YOU: PROVIDING EXCELLENT SERVICE TO ANY AND ALL GUESTS.

The London West Hollywood is committed to providing outstanding service to any and all guests by being ADA-compliant for our guests convenience.

ACCESSIBILITY ASSISTANCE

Should you have difficulty using or accessing any section of our website, please contact us immediately at ada@thelondonweho.com. Aside from working with you to ensure you are provided with the information and assistance you need, we're committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings.

GOAL OF ACCESSIBILITY FOR EVERYONE

It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort.

DIGITAL PARTNER COMMITMENT

The London West Hollywood sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. 

TAKING ACTION & ONGOING EFFORTS

We conduct conduct audits to our site utilizing various tools and resources to assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at ada@thelondonweho.com.

FEEDBACK

Please contact us at ada@thelondonweho.com or call 310-854-1111 if you have any feedback or suggestions on how we can improve the accessibility of our website.

Accessibility Features at Our West Hollywood Luxury Hotel

  1. Accessible rooms upon request featuring raised toilet frame shower seats, telephone compatibility with an impaired aid, closed caption TV decoders, visual and tactile alert device, door bell, alarm clock and braile system
  2. Accessible ramps to the entrance and all public areas
  3. Chair lifts at the rooftop pool
  4. Wheelchairs on property for guest use
  5. Accessible rooms can be booked and guaranteed online or by phone at 866-282-4560

If you have any questions about our ability to accommodate, please contact us directly at 310-854-1111. We look forward to being of service.