ADA-Compliance

The London West Hollywood at Beverly Hills is committed to providing outstanding service to all of our guests and offer full ADA-compliance for our guests convenience.

Accessibility Assistance
Should you have difficulty using or accessing any section of our website, please contact us immediately at ada@thelondonweho.com. Aside from working with you to ensure you are provided with the information and assistance you need, we're committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings. 

Goal of Accessibility for Everyone
It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort. 

Digital Partner Commitment
The London West Hollywood sources TravelClick’s iHotelier booking engine for digital room reservation transactions. We are proud to partner with TravelClick as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. As of November 2017, iHotelier Booking Engine 4.0 and Area Search can be accessed and used by “JAWS”, the most popular screen reader used by those who are visually impaired. TravelClick is in the process of remediating it’s iHotelier Booking Engine 4.0 and Area Search to comply with the WCAG standards. It is expected that by the end of second quarter of 2018, iHotelier Booking Engine 4.0 and Area Search will comply with WCAG level AA. 

Taking Action & Ongoing Efforts
The London West Hollywood has contracted a reputable Digital Accessibility Agency who fully audits our site using live testers and assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at ada@thelondonweho.com.

Feedback
Please contact us at ada@thelondonweho.com if you have any feedback or suggestions on how we can improve the accessibility of our website. 

Accessibility Features at Our West Hollywood Luxury Hotel

  1. Accessible rooms upon request featuring raised toilet frame shower seats, telephone compatability with an impaired aid, closed caption TV decoders, visual and tactile alert device, door bell, alarm clock and braile system
  2. Accessible ramps to the entrance and all public areas
  3. Chair lifts at the rooftop pool
  4. Wheelchairs on property for guest use
  5. Accessible rooms can be booked and guaranteed online or by phone at 866-282-4560

If you have any questions about our ability to accommodate, please contact us directly at 310-854-1111. We look forward to being of service.